Pay What You Can at
In January 2023, we became the first play centre to be remove its standard entry fees for the play centre and moving to a 'Pay What You Can' donation model instead. From 1st July 2025, Pay What You Can is still available, but for Hideaway Members only.
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The bold move reflects our heart to support families through a time when all other prices are increasing (including our own!), and a desire to model a spirit of generosity and kindness in business.
How does it work?
Customers can choose to either:
- Go to 'Pass' and buy an annual pass
- Then choose their tickets and add on their donation
OR pay for a regular entry ticket.
They book a ticket for everyone, but can choose which donation rate ticket they choose, including a free ticket. UK taxpayers can choose to add Gift Aid to their donation - increasing their donation by 25p for every £1 paid at no extra cost to them.
In the Hideaway, all customers can also choose to use tap to give instead or as well. This might be particularly helpful for first-time visitors who don't know how much their visit is worth to them until they arrive.
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Choosing to make a donation, however large or small not only helps to keep the Hideaway running, but it helps with our other projects too. It helps to feed people and allows us to top up energy for people in an emergency. It helps us advise and support families. It helps us work in schools - supporting children who are struggling and much much more.
We are so excited to launch this new initiative and support families in a totally new way, but it comes with a hefty price tag. Whilst we hope that our generous visitors will cover a large proportion of our costs, we're under no illusions that it will cover everything. As a charity the demand for our support is growing exponentially, and we need more and more financial help to keep up with that demand.
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If you can support us in any way - be it fundraising, making a donation, collecting food for the pantry, getting the word out or becoming a regular monthly supporter, we would appreciate it hugely.
Thank you.